Please use the following email addresses to request computing support. In general, support is defined as hardware/software assistance, technical questions, consultation, general usage questions covering Mac OS X, Windows 7/8 and UNIX. Linux and BSD.
Important note about response times. In general, we attempt to response to all request within 24 hours within the general working week of Monday through Friday 8AM to 5PM. However, responses may take place outside of this time. Please be aware that this does NOT indicate a 24/7 support system (i.e. 24 hours 7 days a week), rather it is a 'good faith effort' to assist people when staff decide they wish to intervene in the 'off' hours.
|Department||Help Request Email|
* = Core Facilities are those that are not directly associated with a particular department.
Urgent Contact Information
|Ed Boring||PA IV||edb@pmc*|
|Stephen Hauskins||DL/PA IV||hauskins@acg*||334-3961|
|Mary Eriksen||PA III||marye@acg*||9-4176|
|Alison Lindberg||PA IIIfirstname.lastname@example.org|
|Ocho Torres||PA IIemail@example.com||9-1609|
Staff phone numbers and email are supplied for URGENT situations only. For general computing support needs please use the specific addresses listed above. Thank you.