Help Desk

 

Please use the following email addresses to request computing support. In general, support is defined as hardware/software assistance, technical questions, consultation, general usage questions covering Mac OS X, Windows 7/8 and UNIX. Linux and BSD.

Important note about response times. In general, we attempt to response to all request within 24 hours within the general working week of Monday through Friday 8AM to 5PM. However, responses may take place outside of this time. Please be aware that this does NOT indicate a 24/7 support system (i.e. 24 hours 7 days a week), rather it is a 'good faith effort' to assist people when staff decide they wish to intervene in the 'off' hours.

 

 

Department Help Request Email
Astronomy astrohelp@acg.ucsc.edu
Chemistry chemhelp@acg.ucsc.edu
Core Facilities* corehelp@acg.ucsc.edu
EEB eebhelp@acg.ucsc.edu
Earth Sciences eshelp@acg.ucsc.edu
ETOX etoxhelp@acg.ucsc.edu
IMS imshelp@acg.ucsc.edu
LML/COH lmlhelp@acg.ucsc.edu
Mathematics mathhelp@acg.ucsc.edu
MCD mcdhelp@acg.ucsc.edu
Ocean Sciences oshelp@acg.ucsc.edu
Physics physicshelp@acg.ucsc.edu
SCIPP scipphelp@acg.ucsc.edu
Security security@acg.ucsc.edu

* = Core Facilities are those that are not directly associated with a particular department.

Urgent Contact Information

Name Title Email Phone

     
Ed Boring PA IV edb@pmc*  
Ramon Berger
PA IV berger@scipp* 9-3866
Stephen Hauskins DL/PA IV hauskins@acg* 334-3961
Mary Eriksen PA III marye@acg* 9-4176
Alison Lindberg PA III  alindbe@ucsc.edu  
Ocho Torres PA II ocho@ucsc.edu 9-1609
       

Staff phone numbers and email are supplied for URGENT situations only. For general computing support needs please use the specific addresses listed above. Thank you.

PBSci Information Technology Group 2013